Policies and Terms

Scheduling Appointments

Our phone lines are open beginning at 7:30am weekdays and 8:30am Saturday for acute care appointments.

Our office is organized around an electronic appointment system. This enables us to work as efficiently as possible and reduce wait time. In order to provide enough time for your visit, you will be asked the nature of your problem.

In case of an emergency, we will make every effort to see you as soon as possible. There may be certain times when you have an appointment and we are running behind schedule. Our receptionist will let you know if your physician is running behind schedule. You have the option to reschedule your appointment if necessary.

 

Confirming / Canceling Appointments

You will receive a phone call two days prior to your appointment from our automated call center. Follow the prompts to either confirm or cancel your appointment. Our automated call center will also contact you if our office has to close for reasons beyond our control.

If you need to cancel or reschedule an appointment, please let us know 24 hours in advance. Missed appointments may be assessed a $25 fee.

 

Insurance & Billing

We accept assignment on all Medicare patients. We will accept Medicare’s maximum allowable fee for each of our charges. We accept most major insurance carriers.

Our billing office works to get claims submitted to your insurance carrier within one day of the date of service. Most claims are filed electronically based on your carrier. We are currently not accepting new patients with CareSource, Molina, Ohio Medicaid, or Workers Compensation. Insurance carriers require all co-payments to be paid at the time of service. We also require all balances to be paid at the time of service. If you have any billing or claim related questions, please call our billing office at (937) 254-5661 between the hours of 9:00 a.m. and 4:00 p.m.

Office Manager, Kyle McMahon

Dayton Family Practice
3328 S. Smithville Road
Dayton, Ohio 45420

Phone: (937) 254-5661
Fax: (937) 254-7367

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